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Context Help

If you feel lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A context menu will open. It includes thorough info about all the actions that you can perform on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of instructional video clips demonstrating how to work with our Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, take a peek at our extensive Frequently Asked Questions section, which includes questions asked by actual customers and provides practical solutions. We regulary "revamp" our Frequently Asked Questions database with new articles in order to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of client support engineers available 24/7 and ready to assist you with any problem. Each support ticket you send will be responded to in less than sixty minutes (the average support ticket response time being about 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com